Earasers Earplugs

Limited Warranty
Re-Sizing Policy (30 day exchange w/ proof of purchase)

Should you feel you have purchased an incorrect size for your ear canal, simply contact us within 30 days of the Original Purchase date to obtain a 'Return Merchandise Authorization' (RMA#) Number. You will need to include the following with your merchandise return:

* The RMA # you received from us
* The original receipt with “Date of Purchase” circled
* Written request stating the new size you want
* Payment of $10 for shipping & handling (this may increase depending on your location).
(Note:  We highly recommend you place shipping insurance on your package being sent to us.  We can not be responsible for the shipping carrier you choose.).

The product exchange for size is complimentary, if requested within the 30 days of proof of purchase and meets the criteria mentioned above.

 

Limited Warranty
Return for Replacement Policy (one year warranty)

In some rare cases, should your product show signs of a manufacturing defect, please contact Persona Medical/EARasers (407) 339-2422 within one year of original purchase (unless stated otherwise on your invoice), to obtain a Return Merchandise Authorization” (RMA) Number.  

You will need to include the following with your merchandise return:

* The RMA # you received from us
* The original receipt with “Date of Purchase” circled
* Written explanation of the defect
* Payment of $10 for shipping & handling (this may increase depending on your location).
(Note:  We highly recommend you place shipping insurance on your package being sent to us.  We can not be responsible for the shipping carrier you choose.)

We will replace any manufacturing defect with new product.  There is a one-time replacement for purchased sets.  

Note: Warranty is void if the product is damaged, or becomes damaged, due to inappropriate use.

Limited Refund Policy (30 day w/proof of purchase)

If you are in the rare percentage of those we may not be able to fit, and you purchased your EARasers from our website, then we offer a 100% money back guarantee less all shipping/handling charges. Simply contact us to request a Return Merchandise Authorization (RMA#) Number, and return your product(s) to our Address shown below. If you purchased your EARasers earplugs at another retailer, or online at a different e-tailer, then we will do our best to help you out, however we are not able to guarantee refunds from the actual store where you purchased your products.  Because EARasers are a body worn device, Department of Health regulations states retailers and e-tailers are not equipped to handle your returns.  As an FDA registered manufacturer of medical products, Persona Medical is able to handle your return and is happy to eliminate that purchasing "risk" by doing our best to address your needs and fit you appropriately.

Note: Warranty is void if the product is damaged, or becomes damaged, due to inappropriate use.  

 

InEarz Custom In Ear Monitors (CIEMs)

Limited Craftsmanship Warranty

We take pride in our products and strive to manufacture them to the highest possible standards.  Inearz Audio warrants the original consumer for parts and labor as follows:

Repairs will be provided at no charge under the terms of this warranty and can be obtained by bringing the instrument to the nearest Inearz Audio Specialist, or by mailing it directly to Inearz Audio securely packaged and insured. This warranty is void when damage incurred is beyond Inearz Audio’s reasonable control (i.e., exposure to water or heat, stepped on or crushed, dog bites, negligence, physical abuse, accidental damage, etc.). Repeated wax related repairs are not due to manufacturing defects and may be considered out of warranty due to customer neglect.

All Service and/or replacement is at our discretion.

UNAUTHORIZED SERVICE: WARRANTY IS VOID IF SERVICE IS PERFORMED BY ANYONE OTHER THAN INEARZ AUDIO.

Any implied warranties, including any implied warranties of merchantability or fitness for a particular purpose, are limited in duration and expire at the termination date of this written warranty, including the purchase of any extended warranty, and any liability under this Warranty is limited to repair or replacement. All other obligations of liabilities, including liability for special, incidental or consequential damages on the part of Persona Medical, are hereby excluded.

Warranty is not assignable or transferable and is given in lieu of all other express warranties. It may not be extended or modified. Any action against Persona Medical (Inearz Audio) for breach of warranty must be commenced within three months of the expiration of the warranty.

    Cord Warranty

    Cables have a 30 day limited warranty from the original ship date. Warranty does not cover physical abuse, misuse, negligence, or service performed by anyone else besides InEarz Audio. Cords will be replaced at the discretion of InEarz Audio.

    1 Year Fit Guarantee

    In the event you feel you need a refit and/or adjustment, contact us, to receive a ‘Return Merchandise Authorization’ (RMA#) Number. Factors such as weight loss, etc. can affect the fit. Should a new fitting be required, we will modify or remake at no charge. In order for us to make good decisions, it is best to send the original impressions back for comparison. In rare instances, a new impression may be required. There is a maximum one year warranty on the fit. Extended warranty does not apply.  You will need to include the following with your return:

    • The RMA # you received from us
    • A copy of the original purchase receipt
    • Indicate uncomfortable area(s) by marking on the product with a permanent pen

    We strongly recommend using a shipping service that provides tracking and insurance.  We can not be responsible for damages that occur during transit.

    “No Risk - All Reward”TM Money Back Guarantee

    Limited Refund Policy (30 day w/proof of purchase)

    If you are in the rare percentage of those not completely blown away by our quality, and you purchased your InEarz Audio custom monitors directly from us, then we offer a 100% money back guarantee on the cost of the product, less the digital impression scan fee ($50) and any special service or shipping/handling charges, including RUSH Fees. Simply contact us within 30 days of the original receipt to request a Return Merchandise Authorization Number (RMA#) and return the product(s) to our address shown below.  All accessories must be included with the return or their value will be deducted from the credit invoice.  The “No Risk – All Reward”TM Guarantee is only eligible for use one time per customer.

    If you purchased your InEarz Audio custom monitors at another retailer, or online at a different e-tailer, then we will do our best to help you out.  However, we are not able to guarantee refunds from the actual store where you purchased your products.

    Note: Warranty is void if the product is damaged, or becomes damaged, due to inappropriate use.  

    Residual Upgrade Guarantee

    If you purchase your InEarz Audio custom monitors directly from us, you may upgrade your current InEarz custom monitors within two years of manufacture to any equivalent or higher InEarz Audio custom monitors with ADEL, and we will apply 50% of the original price towards your new InEarz custom monitors purchase with the ADEL option.  The original set of InEarz custom monitors must be returned in good working condition, and become the property of InEarz Audio upon completion of the Residual Upgrade process.  The Residual Upgrade Guarantee only applies to custom monitors and may not be combined with any other coupon or discount.  Universal-Fit monitors are excluded.